Refund policy
Return & Refund Policy
At TrendHive, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Return Eligibility
You may request a return within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused, undamaged, and in its original condition.
- The product must be returned in its original packaging with all included accessories (if applicable).
- Customers must contact TrendHive before returning any item. Returns sent without prior approval may not be accepted.
Non-Returnable Items
Returns will not be accepted if:
- The item has been used, damaged, or altered after delivery.
- The product is not in its original condition or packaging.
- The return request is made after 7 days of delivery.
Refunds
Once the returned item has been received and inspected, we will notify you of the status of your request.
If your return is approved, your refund will be processed using the original payment method where applicable. Processing times may vary depending on your payment provider or financial institution.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with clear photos of the product and its packaging. We will review your request and work to resolve the issue promptly.
Contact Us
If you have any questions about our Return & Refund Policy or would like to request a return, please contact us through our Contact Us page before sending the item back.